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The
Quality Policy
Magnet Sales
& Manufacturing has documented and bases its business on the following
Quality Policy:
Delight
the Customer!
Enhance our
reputation for products and services that are better than expected.
Deliver
products error-free and on time!
Continue
to meet the customer's product and services need every time.
Prevent
defects - before they happen!
Support a
system based on defect prevention rather than defect detection.
Continually
improve - all systems, all processes, and all products!
Promote a
company culture that thrives on improving products and processes.
This Quality Policy was developed to express our genuine commitment to
quality. We recognize that achieving a well controlled and balanced system
takes long term and total quality management. All associates of Magnet
Sales & Manufacturing actively support this Policy.
ISO
9000
The Quality
System at Magnet Sales & Manufacturing was implemented based on the
ISO 9001 International Quality Standard (for companies providing products
and services).
The first
and foremost requirement for meeting the ISO 9000 set of standards is
Management Commitment! Every audit by the independent auditor includes
a review of the commitment made by management in the audited company to
support and lead the Quality System. The philosophy behind these standards
is SAY what you do (document the processes), DO what you say (follow the
procedures), and PROVE it (provide evidence of compliance). Every audit
is a review of this philosophy.
An independent
ISO Registrar has certified Magnet Sales & Manufacturing as meeting
all the requirements of ISO 9002. The Initial Certification was issued
in April 1998, following an intensive on-site audit of all 20 elements
of the Standard. Det Norske Veritas (DNV), a world-renowned leading Registrar,
conducts on-site periodic audits every six months.
Quality
System Documentation Components
The Magnet
Sales & Manufacturing Quality System is documented on 4 levels:
1.
Quality Manual (system overview)
2.
Operating Procedures (system components)
3.
Work Instructions (written or in flow chart format)
4.
Records (documentation of completed activities)
Quality
System Audits
There are
three types of audits periodically conducted to verify the compliance
of the Quality System:
1.
Internal audits, which are conducted by associates of the company throughout
the year on a scheduled basis - typically 2 or 3 audits per month of selected
processes or areas.
2.
External or third party audits, which are conducted by customers at their
request.
3.
ISO periodic compliance audits, which are conducted by our Registrar,
DNV - every 6 months on selected elements or processes of the Quality
System.
The audits
comprise one of the most fundamental requirements of a certified system
and offer us a continuing opportunity for improvement, leading to better
products, processes, and systems. Audits may lead to changes in either
documentation or practices in the company.
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